Managing Conflict Dynamics - A Practical Approach Melbourne 15 March 2010

Managing Conflict Dynamics - A Practical Approach

This training uses the Conflict Dynamics Profile (CDP) which was developed to prevent harmful conflict in the workplace.It provides managers and employees with a greater awareness of how they respond when faced with conflict so that they can improve on those behaviours causing the most problems.The CDP's focus on conflict behaviours, rather than styles, emphasises an action-oriented approach which lessens the problems associated with harmful or unproductive forms of conflict and results in more effective conflict management skills.

Each participant will be invited to complete the CDP prior to the workshop.

There are two versions of the CDP: the CDP-360 and the CDP-Individual (CDP-I).

The CDP-I is a "self report" (it only looks at how you view yourself), whereas the CDP-360 is a full spectrum tool which gives not only your self view but also delineates the feedback from bosses, peers, and direct reports.

A psychometrically sound instrument, easily completed in 20-25 minutes, the CDP comes with a thorough Development Guide offering practical tips and strategies for strengthening conflict management skills.

In the regard to the CDP, participants attending the workshop will:

• Gain an understanding of the Conflict Dynamics Profile® history, research, and key principles
• Learn how to read and analyse data in the feedback report
• View a comprehensive CDP Report debrief
• Learn practical applications of the Conflict Dynamics Profile and how to assist others with developmental planning

Workshop Content:

The Dynamic Conflict Model

The 4 Keys to Confronting Conflict Constructively

• Building Relationships
• Managing Emotions
• Resolving Conflict
• Accepting Conflict

Cooling Hot Buttons

Develop a Conflict Dynamics Action Plan

Workshop Inclusions:

Participants will have the opportunity to take the Conflict Dynamics Profile and receive an individual feedback report.

• Technical Manual
• Interpretive Considerations Guide
• CD-ROM containing PowerPoint presentations (to produce colour overhead slides)
• Three sample Feedback Reports
• 114 page Development Guide, Managing Conflict Dynamics: A Practical Approach.
• How to Prepare Feedback" Guide
• Video-Demonstration of an actual one-on-one feedback session