When we ask people how they generally deal with conflict, they almost always that they tend to avoid it. This is not surprising because most
people describe conflict in negative terms, and we try to stay away from things
that we do not like. At the same time when they are asked whether avoidance strategies work, the same peopl... |
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In his book The Five Dysfunctions of a Team, author Patrick Lencioni identifies the first dysfunction of teams as lack of trust. When people are concerned that others might use what they say against them, then they stop talking. This describes Lencioni’s second dysfunction of teams – fear of conflict. It is a very comm... |
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Organizations want to know what kind of return on investment can come from improving their managers’ and employees’ ability to handle conflict effectively. It is a similar question to those asked about other types of training. In the case of conflict, the answer is easier to give.
Cost Savings
The Da... |
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For over 3 decades, competencies have played a crucial role in the way talent is recruited, deployed and developed by organisations.
McClelland's seminal paper in the American Psychologist in 1973 started a powerful "competency movement" in the USA, which quickly spread to the UK and other industrialized nations.
McCle... |
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